Terms Of Service
Effective Date: June 30, 2026
Welcome to Mohiddin Al Bastaki Company (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our website, products, and services available through https://mohiddinalbastaki.com (“Website”).
By accessing or using our Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.
1. About Us
Mohiddin Al Bastaki Company is a UAE-based wholesale supplier of gift wrapping materials, packaging products, ribbons, artificial flowers, baskets, décor items, handicraft supplies, and related wholesale products.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use this Website.
If you are using this Website on behalf of a company or organization, you confirm that you have the authority to bind that entity to these Terms.
3. Customer Accounts
You may be required to create an account to access certain features.
You agree to:
- Provide accurate and complete information.
- Keep your login credentials secure.
- Notify us immediately of any unauthorized use of your account.
- Be responsible for all activities under your account.
We reserve the right to suspend or terminate accounts containing false or misleading information.
4. Wholesale Business
Our Website primarily serves wholesale customers.
Certain products, pricing, minimum order quantities (MOQs), and purchasing privileges may be available only to approved wholesale customers. We reserve the right to approve, reject, or revoke wholesale account access at our discretion.
5. Product Information
We make every effort to ensure that product descriptions, specifications, dimensions, colors, images, and pricing are accurate.
However:
- Product images are for illustration purposes only.
- Actual colors may vary due to monitor and lighting differences.
- Packaging may change without prior notice.
- Specifications may be updated by manufacturers.
We reserve the right to correct any errors or inaccuracies at any time.
6. Pricing
All prices displayed are subject to change without prior notice.
Unless otherwise stated:
- Prices are shown in UAE Dirhams (AED).
- Applicable VAT will be charged where required by UAE law.
- Shipping charges are calculated separately unless otherwise specified.
If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a refund where applicable.
7. Orders
Submission of an order does not constitute acceptance.
Orders become accepted only after they have been reviewed and confirmed by us.
We reserve the right to:
- Reject any order
- Limit order quantities
- Cancel suspicious or fraudulent transactions
- Refuse service where necessary
8. Payment
Payment methods available on the Website may include credit/debit cards, bank transfers, and other approved payment options.
Payment must be successfully received before goods are dispatched unless a separate approved credit arrangement exists.
9. Shipping and Delivery
Delivery times are estimates only.
While we strive to dispatch orders promptly, we are not responsible for delays caused by:
- Courier companies
- Customs clearance
- Weather conditions
- Public holidays
- Force majeure events
- Incorrect delivery information provided by the customer
Risk in the goods passes to the customer upon delivery.
10. Inspection of Goods
Customers should inspect deliveries immediately upon receipt.
Any shortages, damages, or incorrect items should be reported within 7 days of delivery. Claims made after this period may not be accepted.
11. Returns and Exchanges
Returns or exchanges may be accepted only if:
- Goods are unused.
- Products remain in their original packaging.
- Items are in resaleable condition.
- Return requests are made within the applicable return period.
The following items are generally not eligible for return unless defective:
- Custom-made products
- Clearance or sale items
- Special-order products
- Products damaged after delivery
Approved refunds will be processed using the original payment method where applicable.
12. Intellectual Property
All Website content, including but not limited to:
- Logos
- Product photographs
- Product descriptions
- Graphics
- Text
- Catalogues
- Website design
is owned by or licensed to Mohiddin Al Bastaki Company and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written consent.
13. Acceptable Use
You agree not to:
- Use the Website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Introduce malicious software.
- Copy Website content without permission.
- Interfere with Website operation.
- Use automated tools to scrape data without authorization.
14. Limitation of Liability
To the fullest extent permitted by law, Mohiddin Al Bastaki Company shall not be liable for:
- Indirect or consequential losses
- Loss of profits
- Loss of business opportunities
- Loss of data
- Delays beyond our reasonable control
Our maximum liability relating to any order shall not exceed the purchase price of the affected products.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
15. Warranties
Except where expressly stated, products are supplied “as is.”
Manufacturer warranties, where available, shall apply according to the manufacturer’s terms.
16. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
17. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for their content, availability, or privacy practices.
18. Force Majeure
We shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, war, pandemics, strikes, governmental actions, or transportation disruptions.
19. Changes to These Terms
We reserve the right to modify these Terms at any time.
Updated Terms will be posted on this page with a revised Effective Date. Continued use of the Website constitutes acceptance of the revised Terms.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the Emirate of Dubai.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE, unless otherwise required by applicable law.
21. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Mohiddin Al Bastaki Company
29 Al Ahmadiya Street
Near Al Ras Metro Station
Al Ras, Dubai, United Arab Emirates
Phone: +971 4 226 6700
WhatsApp: +971 50 734 9908
Email: mabsales@mab1925.com
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GST)
We appreciate your business and thank you for choosing Mohiddin Al Bastaki Company.