Privacy Policy

Effective Date: June 30, 2026

At Mohiddin Al Bastaki Company (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you interact with our website, you may provide:

  • Full name
  • Company name
  • Email address
  • Phone or WhatsApp number
  • Billing address
  • Shipping address
  • VAT/TRN information (where applicable)
  • Account login details
  • Order history
  • Payment-related information (processed securely through third-party payment providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referring website
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Create and manage customer accounts
  • Deliver products
  • Respond to enquiries
  • Provide customer support
  • Verify wholesale customers
  • Improve our products and services
  • Personalize your shopping experience
  • Send order confirmations and shipping updates
  • Send promotional emails (only where permitted or with your consent)
  • Prevent fraud and unauthorized activity
  • Comply with legal obligations

3. Payment Information

We do not store your complete payment card information.

Payments are processed securely through trusted third-party payment providers using industry-standard encryption.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your login
  • Save shopping cart information
  • Analyze website traffic
  • Improve website performance
  • Understand customer preferences

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Shipping and courier companies
  • Payment processors
  • Website hosting providers
  • Analytics providers
  • Marketing service providers
  • Government authorities where legally required

These providers may only use your information to perform services on our behalf.

6. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send:

  • New product announcements
  • Promotions
  • Industry news
  • Company updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Data Security

We take reasonable technical and organizational measures to protect your information, including:

  • Secure website encryption (SSL)
  • Password-protected customer accounts
  • Restricted employee access
  • Secure hosting infrastructure
  • Regular software updates

Although we strive to protect your information, no internet transmission is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions
  • Maintain business records
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on applicable laws, including the UAE Personal Data Protection Law (PDPL), you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your information where applicable

To exercise these rights, please contact us using the information below.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children under the age of 18.

12. International Data Transfers

Your information may be processed or stored in countries outside the United Arab Emirates where our service providers operate.

Where required, appropriate safeguards are implemented to protect your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page together with the updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Mohiddin Al Bastaki Company

29 Al Ahmadiya Street
Near Al Ras Metro Station
Al Ras, Dubai, United Arab Emirates

Phone: +971 4 226 6700

WhatsApp: +971 50 734 9908

Email: mabsales@mab1925.com